Oh Geez! We sincerely apologize if our cleaner did not show up within the service window. This is an extremely embarrassing event that only happens with 1 in every 1000 of our successful jobs. While this is a very urgent matter, please call us on our non-emergency line at 1-800-749-0532 and press 1 to be immediately connected to one of our CSR’s so they can get to the bottom of it ASAP!
This is an extremely rare situation but accidents do happen. Thankfully, we are covered by a $20,000,000 insurance policy. Give us a call on our Emergency Line: 1-800-749-5168 and we will send out a specialist ASAP!